Good to know – important information about your booking
Your benefits in booking directly with us
Whether you book via email, phone or online through our website. The benefits are obvious:
- Fast & easy booking with our reception team
- Your questions and personal desires are directly, confidentially and efficiently discussed and answered. Whether it’s about room categories, special offers or information about our resort.
- In case your plans have to change. We advise you personally about our cancellation conditions and recommend you a cancellation insurance for each booking.
To confirm your reservation, a deposit of 1/3 of the total price must be paid within 14 days of booking. This amount can be paid by bank transfer. Please enter your name and travel period.
Bank: BTV Mayrhofen
Alternative you also can pay the deposit amount by our payment link with credit card (Visa or Mastercard).
for bookings May to September
until the 14th day before arrival you can cancel your booking for free
13th-7th day before arrival 50% of travel price
from the 6th day before arrival 90% of travel price
for bookings October to April
until the 30th day before arrival you can cancel your booking for free
29th-21st day before arrival 25% of travel price
20th-14th day before arrival 50% of travel price
from the 13th day before arrival 90% of travel price
Your vacation booking without any risk
The exact development of the corona situation and its consequences cannot yet be foreseen. This is exactly why we would like to offer you security with our cancellation conditions and the offer of Europäische Reiseversicherung:
We strongly recommend that you take out travel insurance in order to have the best possible cost protection in the event of illness or quarantine. You can find all the detailed services of Europäische Reiseversicherung HERE
You can also cancel or rebook free of charge with us up to 1 day before arrival if it is not possible or reasonable for you to travel there, e.g. due to border closure, closure of our company or travel warning associated with a quarantine for you
For holiday offers and questions about rebooking or cancellation, we can be reached as usual: Email firstname.lastname@example.org , Telephone: +43 5287 8530. Note: Separate booking conditions still apply to group reservations. You can inquire about this when making your request.
Check-In / Check-Out
On your arrival day the rooms will be available from 2 pm. If you will arrive later than 8 pm please contact us. On departure day please leave the rooms until 11 am. For a possible early check in or late check out and the extra costs please ask our reception team.
You can pay your bill on departure day by cash, cashcard, Visa or Mastercard.